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Shtine Groups – Real Estate Virtual Assistant Roles & Compliance Policies

1. Company Overview

Shtine Groups is a professional virtual assistant company based in Egypt, providing real estate business support services to clients across the globe.
We specialize in delivering trained, managed, and results-driven Virtual Assistants (VAs) who support real estate professionals, investors, and agencies in scaling their operations efficiently.

Our team adheres to U.S. real estate standards, communication laws, and data privacy best practices, ensuring ethical and compliant operations at all times.

2. Roles & Responsibilities

A. Property Specialist / Cold Caller

  • Contacts potential property sellers or buyers via phone calls, SMS, or email.

  • Qualifies leads based on motivation, timeline, and property details.

  • Logs all call outcomes and updates CRM systems accurately.

  • Follows Do Not Call (DNC) and opt-in compliance standards.

B. Lead Manager

  • Manages incoming and warm leads while maintaining organized follow-ups.

  • Conducts outreach through client-approved SMS, emails, or calls.

  • Ensures CRM accuracy and seamless data management.

  • Coordinates with the Acquisition team to schedule appointments.

C. Acquisition Manager

  • Negotiates property prices, terms, and offers with sellers.

  • Prepares and sends offers using approved templates.

  • Works closely with Lead and Disposition Managers to ensure smooth closings.

D. Disposition Manager

  • Markets and sells acquired properties to buyers and investors.

  • Manages listings, negotiations, and deal closings.

  • Maintains ongoing communication with qualified buyers and investors.

E. Data Manager

  • Sources property and homeowner data from approved platforms (e.g., PropStream, BatchLeads).

  • Conducts skip tracing using verified providers.

  • Cleans and updates databases, removing duplicates and DNC-listed numbers.

F. Administrative / Executive Assistant

  • Manages schedules, reports, and internal communications.

  • Handles email correspondence and document preparation.

  • Provides daily, weekly, and monthly performance reports.

3. Compliance Policies

A. Communication & Opt-In Policy

Shtine Groups operates in full compliance with international communication and data privacy standards, including:
TCPA (Telephone Consumer Protection Act), CAN-SPAM Act, and GDPR (General Data Protection Regulation).

Opt-In for Texts and Emails

  • Communications are only sent to individuals who have given explicit or implied consent.

  • Consent may be collected via web forms, CRM opt-ins, or direct business inquiries.

  • Every message includes a clear opt-out option (e.g., “Reply STOP to unsubscribe”).

  • No unsolicited communications are permitted under any circumstances.

Opt-Out / Unsubscribe

  • Recipients may opt out of messages at any time.

  • Opt-out requests are processed immediately and logged for compliance records.

B. Data Privacy & Security Policy

  • Personal information (names, emails, phone numbers, property data, etc.) is used solely for real estate business purposes.

  • Data is securely stored and accessible only to authorized personnel.

  • No data is shared with third parties unless client-approved or legally required.

  • All VAs sign Non-Disclosure Agreements (NDAs) to ensure full confidentiality.

C. Do Not Call (DNC) & Spam Compliance

  • All contact lists are scrubbed against national and state DNC registries before calling.

  • VAs are trained to handle DNC requests respectfully and log them instantly.

  • Once opted out, no further contact will be made with that lead.

D. Anti-Spam Policy (Emails & SMS)

All marketing messages must:

  • Include the sender’s name and contact information.

  • Clearly state the purpose of the message.

  • Provide a working unsubscribe link or reply option.

  • Avoid misleading subject lines or deceptive content.

E. Call Recording & Monitoring Policy

  • Calls are recorded only for training and quality assurance with client approval.

  • All parties are notified when calls are recorded (as required by law).

  • Recordings are securely stored and deleted after the retention period ends.

F. Confidentiality & Non-Disclosure Policy

  • All staff and VAs must maintain strict confidentiality regarding client data, strategies, and communications.

  • Any breach of confidentiality results in immediate termination and may lead to legal action.

G. Social Media & Public Representation Policy

  • VAs are strictly prohibited from sharing client-related information or content publicly.

  • Any marketing materials featuring client branding must receive prior written approval.

H. Equal Opportunity & Non-Discrimination

Shtine Groups is an equal opportunity employer that promotes fairness, respect, and professionalism for all employees, clients, and contractors.

4. Consent & Acknowledgement

By using Shtine Groups’ services or communicating with our team, you acknowledge and consent to:

  • Receiving relevant emails, texts, or calls about our services or real estate opportunities.

  • The secure collection and storage of personal/business data for professional use.

  • Adherence to our communication and privacy policies.

Messaging Terms & Conditions

By engaging with Shtine Groups, you agree to receive informational messages such as appointment reminders and account notifications from SHTINE-VA.
Message frequency may vary. Message and data rates may apply.
For assistance, reply HELP or email us at technical@shtineva.com.
You may opt out at any time by replying STOP.

Messaging Privacy Policy

  • No mobile information will be shared with any third parties or affiliates for marketing or promotional purposes.

  • All opt-in data and messaging consent details are stored securely and never sold or shared.

  • To opt out of communications, text STOP or contact us at technical@shtineva.com

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